Terms and Conditions
These General Terms and Conditions (hereinafter: "GTC") set out the rights and obligations of the Customer (hereinafter: "Customer") using the e-commerce services provided by Program PR Consulting Korlátolt Felelősségű Társaság (registered seat: 8000 Székesfehérvár, Kriványi utca 1, 2, tax number: 32135981-1-07; hereinafter: "Company" or "Service Provider") through the website evermed.hu. (Service Provider and Customer are hereinafter jointly referred to as the "Parties"). The GTC applies to every legal transaction and service provided through the website evermed.hu, regardless of whether it is performed from Hungary or abroad, by the Service Provider or its agent.
1. General information, formation of the contract between the Parties
1.1. These GTC apply to every electronic commercial service provided within the territory of Hungary through the online store (hereinafter: "Online Store") found on the website evermed.hu (hereinafter: "Website"). Furthermore, these GTC apply to every commercial transaction within the territory of Hungary concluded between the Parties defined in this contract. Purchases made in the Online Store are governed by Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (the "E-Commerce Act").
1.2. Purchases in the Online Store can be made via an electronically submitted order, in the manner set out in these GTC.
1.3. A significant part of the Online Store's services is available to every user without registration. However, certain services require registration (and subsequent login), to which anyone is entitled in accordance with these GTC. These services relate to the wholesale interface and to registered customers. Registration is not required to place an order.
1.4. The Service Provider accepts the guest Customer's order (offer) by means of a separate confirmation e-mail (confirmation e-mail), in which the Customer is informed, among other things, of the formation of the contract and the expected delivery time. After the order has been placed, the contract may be freely modified or cancelled without consequence until its performance. This can be done by phone or e-mail. A contract concluded between the Parties in Hungarian for the purchase of goods qualifies as a written contract, which the Service Provider registers and retains for 5 years following its formation. Registered Customers do not require a separate confirmation e-mail; after clicking the "Order" button, the contract, which qualifies as a written contract, is formed immediately between the Customer and the Online Store.
1.5. Customer service and personal order pickup
- Phone number: +36 70 302 92 23
- Central e-mail address: hello@evermed.hu
2. Registration
2.1. Registration takes place under the Registration menu item on the Homepage, by filling in the form provided there, which consists of two parts. A preliminary data form (a freely chosen username, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent in the registration confirmation e-mail, by a more detailed personal data form, which may also be completed before placing an order. By registering on the Website, the Customer declares that they have read and accept these GTC and the Privacy Policy published on the Website, and consent to the data processing set out in the Privacy Policy.
2.2. The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider bears no liability for damages arising from the Customer forgetting their password, or the password becoming accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats every registration as an independent legal entity. Previously recorded data can be changed after logging in, under the Personal Data menu item accessible via the Personal Settings link, which may also affect the data of active orders. The Service Provider bears no liability whatsoever for damages or errors arising from the Customer changing their registered data.
3. Order
3.1. The essential properties and characteristics of the goods to be purchased, and the instructions for their use, can be learned from the specific product's information page, with the actual detailed properties of the goods being contained in the instructions for use enclosed with the product. It qualifies as performance in accordance with the contract by the Service Provider if the product has more favorable, advantageous properties than indicated on the website or in the instructions for use. If you have any questions about the goods before purchasing, our customer service is happy to help. If you need more information than provided on the website regarding the quality, essential properties, use or usability of any goods in the Online Store, please contact our customer service, whose details can be found in point 1.5.
3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes value added tax. The purchase price of the products does not include the cost of delivery.
3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that the change takes effect at the same time as its publication on the Website. The change does not adversely affect the purchase price of products already ordered.
3.4. If, despite all the Service Provider's care, an incorrect price appears on the Online Store's interface, in particular a price that is obviously erroneous, e.g. significantly different from the product's well-known, generally accepted or estimated price, or a price of "0" HUF or "1" HUF appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, upon becoming aware of which the Customer may withdraw from their intention to purchase.
3.5. We accept orders from registered or guest Customers via the Service Provider's website. Our system will only accept an order if the Customer completes all fields required for the order fully, in good faith, with accurate data, and our guest Customers confirm the confirmation message. (If the Customer fills in any field incorrectly or incompletely, they will receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.
3.6. Orders can be placed in the Online Store both as a guest customer without registration and, after logging in following registration, using the Cart. The Customer can place the selected products in their Cart using the "Add to Cart" link found on the page describing the product's details, which appears after clicking on each product. The contents of the Cart can be modified by clicking the "Cart" link, where the desired quantity of each product can be specified, and the contents of the Cart can be modified or deleted. Once the Customer has finalized the contents of the Cart, they place their order by clicking the "Order" button. By clicking the "Back" link on the summary page, the Customer can again modify the contents of their Cart or other data according to their needs. The order is placed, and the offer sent, by clicking the "Order" button found on the Cart summary page.
3.7. Upon receipt of the Customer's purchase offer (order), the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), in accordance with point 1.4. If this confirmation is not received by the Customer within 48 hours of sending the offer, the Service Provider's obligation to honor the offer, and any obligation of the Customer, automatically ceases without any further condition. If you do not receive an order confirmation message, please contact our customer service.
4. Delivery and payment terms
4.1. The Service Provider delivers the ordered goods requested for home delivery using its own means of transport or a shipping company. The Customer bears the shipping cost, which is indicated on the invoice. You can find our current shipping rates at https://evermed.hu/szallitasi-dijak. If several orders are received from a Customer on the same day, they are considered separately for the purposes of the home delivery fee. If the Customer indicates this when placing the second order, and if, based on the Service Provider's feedback, it is still possible, the Service Provider may combine the orders; packages already dispatched cannot be combined afterwards. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as its publication on the Website. The change does not affect the purchase price of products already ordered.
4.2. Once the order can be fulfilled, the Service Provider gives the Customer the opportunity to choose a delivery time, which does not indicate a specific time, but only serves to select an approximate delivery window. The Service Provider is not able to undertake delivery at a specified hour. The delivery deadlines published on the Website are for informational purposes only; the actual delivery deadline is always stated in the order confirmation.
4.3. Certain products can also be collected in person – based on prior notice from the Customer – at the warehouse indicated by the Service Provider in point 1.5.
4.4. The Service Provider performs the services ordered on the Website at the location indicated in the order confirmation e-mail sent to the Customer.
5. Right, method and consequences of withdrawal
5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving a reason. The method of this is set out in Government Decree 17/1999 (II.5.) on contracts concluded between parties who are not present at the same time. The Customer may exercise the right of withdrawal from the day they took receipt of the goods. The right of withdrawal may also be exercised in the case of personal pickup. The Customer may communicate their declaration of withdrawal to the Service Provider by the phone number, postal address or e-mail address indicated among the Service Provider's data. In the case of exercising the right of withdrawal, the Customer must arrange for the return of the product at their own expense. The Customer may not send the product affected by the withdrawal back to the Service Provider by cash on delivery; the Service Provider does not accept cash-on-delivery returns. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damages resulting from improper use of the goods. Apart from these, the Customer bears no other costs in connection with the withdrawal. In accordance with the applicable legislation, the Service Provider refunds the amount paid by the Customer without delay, but no later than within 30 days of the withdrawal, in full.
5.2. The Customer may not exercise the right of withdrawal:
- in the case of the sale of a product that is tied to the Customer's person, or that was produced based on the Customer's instructions or at their express request, or that cannot by its nature be returned
- if the Customer has opened the packaging, and in other cases specified by law.
5.3. The provisions of this point apply exclusively to our Customers (consumers) who conclude the contract for purposes outside their business or professional activity.
6. Warranty, guarantee
6.1. Mandatory warranty and guarantee
The Service Provider is subject to a warranty obligation for its products under the Civil Code and Government Decree 151/2003.
In the case of a consumer contract, under the Civil Code, the entitled party may enforce their warranty rights within a six-month limitation period calculated from the date of performance; however, in the case of a consumer contract, the limitation period is two years. In the case of a consumer contract, the entitled party may raise their objection within two months of discovering the defect.
6.2. The Customer may enforce their rights arising from the warranty from the time of performance by the Service Provider (the day of handover, or commissioning) during the term of the warranty.
6.3. The Customer is only entitled to enforce their rights arising from the warranty upon presenting or handing over the invoice issued by the Service Provider as proof of payment at the time of taking receipt of the product. The Customer must prove the fact of purchase beyond any doubt.
7. Liability
The information found on the Website has been posted in good faith, however it serves informational purposes only; the Service Provider assumes no liability for the accuracy or completeness of the information. The Customer may only use the Website at their own risk, and accepts that the Service Provider assumes no liability for any pecuniary or non-pecuniary damages arising during use, beyond liability for breach of contract causing intentional or grossly negligent damage, or damage caused by a criminal act, or damage to life, physical integrity or health. The Service Provider excludes all liability for the conduct of users of the Website.
The Customer is fully and exclusively liable for their own conduct; in such a case the Service Provider will fully cooperate with the acting authorities in order to detect the infringement. The Service Provider is entitled, but not obliged, to review content that may be made available by Customers during use of the Website, and is entitled, but not obliged, to look for signs indicating unlawful activity with regard to published content.
Due to the global nature of the Internet, the Customer accepts that when using the Website they act in accordance with the provisions of the relevant national legislation. If any activity connected with the use of the Website is not permitted under the law of the Customer's country, the Customer alone bears liability for such use.
If the Customer notices any objectionable content on the Website, they are obliged to notify the Service Provider immediately. If, in the course of its good-faith proceedings, the Service Provider finds the notification well-founded, it is entitled to delete or modify the information without delay.
8. Copyright
8.1. The Website is protected by copyright. The Service Provider is the copyright holder, or authorized user, of all content displayed on the Website and during the provision of services accessible through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website's interface, the software and other solutions used, ideas, and implementation).
9. Means of legal enforcement
9.1. Customer service: the customer services indicated in point 1.5
9.2. Other means of legal enforcement
Filing a complaint with the consumer protection authorities.
If the Customer detects an infringement of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Following review of the complaint, the authority decides on conducting consumer protection proceedings. Conciliation Board. For the purpose of the out-of-court, amicable settlement of consumer disputes related to the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the Conciliation Board operating alongside the professional chamber competent for their place of residence.
Consumer Protection Authority
(1052 Budapest, Városház u. 7, tel.: 318-2681)
Fejér County Conciliation Board
8000 Székesfehérvár, Hosszúsétatér 4-6.
Court proceedings.
The Customer is entitled to enforce their claim arising from a consumer dispute before a court, within civil proceedings, in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
10. Miscellaneous
10.1. The security level of the Online Store is adequate, and its use does not pose a risk; however, we recommend that you take the following precautions: use antivirus and spyware protection software with an up-to-date database, and install the operating system's security updates. Purchasing on the Website presupposes that the Customer is aware of the technical and technological limitations of the Internet and accepts the possibility of errors associated with the technology.
10.2. The Service Provider is entitled to unilaterally modify the terms of these GTC at any time. The Service Provider notifies users by e-mail of any modifications before they take effect. When the modifications take effect, registered users must expressly accept them when logging in to the site in order to use the site.